tqbed's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how tqbed collects, uses, and keeps your information secure.
Introduction and Applicability
tqbed ("we", "our", "platform") operates a secure and reliable online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you visit our website tqbed.cam, register, or use any of our services, how that information is used, and what steps we take to protect your information.
By using our services, you consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
This Policy applies alongside tqbed's Terms and Conditions and Responsible Gaming Policy. You must be at least 21 years of age to use our services.
Information We Collect
tqbed collects various types of information to provide services and manage your account. The types of information collected are described in detail below:
2.1 Personal Identification Information
During registration and identity verification, we collect the following information:
- Full name (Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- National ID number or passport number
- Email address
- Residential address
- Occupation and income information (where required)
2.2 Financial Information
For transaction processing, we collect:
- bKash, Nagad, Rocket, or bank account details (account number or mobile number)
- Deposit and withdrawal transaction history
- Information related to bonuses and promotional benefits
Important: We do not directly collect your mobile banking PIN or bank password. All financial transactions are conducted through secure SSL encryption.
2.3 Device and Technical Information
Information automatically collected when you visit our website:
- IP address and geographic location (up to country/region level)
- Device type, operating system, and browser information
- Page visit history, clicks, and session duration
- User behaviour data collected through cookies and similar tracking technologies
2.4 Gaming Activity Information
- History of games played, betting details, and results
- Session duration and gaming patterns (for responsible gaming monitoring)
- VIP tier achievements and points information
Purpose of Information Use
tqbed uses your personal information only for legitimate and necessary purposes. We process your information for the following reasons:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining your account
- Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳1,000)
- Managing gaming services and promotions
- Providing customer service and technical support
3.2 Security and Fraud Prevention
- Preventing unauthorised access to accounts
- Detecting money laundering and financial fraud
- Blocking access by minors
- Ensuring overall platform security
3.3 Legal Compliance
- Complying with applicable laws and regulations
- Maintaining financial records and transaction documentation
- Assisting with legal investigations (upon valid requests from authorities)
3.4 Service Improvement and Personalisation
- Recommending games and offers based on your preferences
- Improving platform functionality and user experience
- Testing and launching new features and services
Information Sharing and Disclosure
tqbed does not sell your personal information to third parties. However, we may share information in the following specific circumstances:
4.1 Service Provider Partners
Only the necessary amount of information is shared with payment processors (bKash, Nagad, Rocket, bank transfer), game software providers, and technology service providers. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
4.2 Legal Requirements
We are obliged to provide information to authorities when required by court order, valid requests from government agencies, or applicable law. In such cases, we will attempt to notify you in advance, where legally permissible.
4.3 Business Transfers
In the event of a business merger, acquisition, or sale, user information may be transferred. In such cases, you will be given advance notice and protection equal to or greater than this Privacy Policy will be ensured.
tqbed never sells your information to advertisers or third-party marketing companies. Protecting your privacy is our highest priority.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To analyse and improve platform usage.
You can disable non-essential cookies from your browser settings. However, this may affect some functionality of the platform.
Data Security Measures
tqbed uses industry-standard technologies and practices to protect your personal information. Our security framework consists of the following layers:
6.1 Technical Security
- All communications are secured through 256-bit SSL/TLS encryption
- Sensitive data is stored in encrypted form in the database
- Two-factor authentication for server access
- Regular security audits and vulnerability assessments (penetration testing)
- Firewall and intrusion detection systems
6.2 Administrative Security
- Only authorised employees have access to personal information
- All employees are trained in privacy and data protection
- Data access logs are maintained and regularly audited
6.3 Data Breach Response
In the event of a data breach, we will notify affected users as quickly as possible and take immediate steps to minimise harm. Our incident response team is active 24/7.
Data Retention Period
We do not retain your personal information beyond the period necessary. The retention criteria are as follows:
- Account Information: For the entire period the account is active and for a minimum of five (5) years after closure.
- Financial Transaction Records: A minimum of seven (7) years from the last transaction (as required by law).
- Identity Verification Documents: Five (5) years after account closure.
- Communication and Support Records: Three (3) years from the last communication.
- Web Analytics Data: Two (2) years from the date of collection.
After the specified period has passed, we delete or anonymise data using secure and irreversible methods.
Your Rights and Controls
As a tqbed user, you have the following rights over your own personal information:
8.1 Right to Access Information
You may request at any time what information we hold about you. We will provide a complete report within 30 working days.
8.2 Right to Correct Information
If any of your personal information is incorrect or incomplete, you may contact us to request a correction. After identity verification, we will make the correction as quickly as possible.
8.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, it is our responsibility to retain information necessary to fulfil legal obligations.
8.4 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. To do so, please write to us at: [email protected]
8.5 Right to Close Your Account
You may close your tqbed account at any time. After account closure, your information will no longer be actively used beyond the legally required retention period.
Privacy Protection for Minors
tqbed's services are for those aged 21 and above only. We do not knowingly collect personal information from minors.
Age verification is mandatory at registration. If we become aware that a minor has created an account, we will immediately suspend that account and delete all associated information.
If you believe that a minor is using our platform, please let us know at [email protected].
Policy Changes and Updates
tqbed may update this privacy policy from time to time. In the event of changes:
- The "Last Updated" date at the top of the page will be changed.
- For important changes, a notification will be sent to your registered email.
- If you continue to use the platform after changes, you will be considered to have agreed to the updated policy.
- For significant changes, notice will be given at least 30 days before they take effect.
We keep previous versions in our archive. If you would like to view any previous version, please contact us at [email protected].
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will review your request properly and respond.
Contact Us
For any privacy-related requests or complaints:
Our team is also available 24/7 via live chat in Bengali.
Join Live ChatThis privacy policy should be read together with our Terms and Conditions and Responsible Gaming Policy. In case of any conflict, the Terms and Conditions will prevail.